Refund Policy for AlifYay.pk
At AlifYay.pk, we strive to provide our customers with the highest quality products and a seamless shopping experience. We understand that occasionally, issues may arise with your purchase. Please review our refund policy below for details on returns and refunds:
1. Defective Products:
We accept returns and provide refunds for defective products only. If you receive a defective item, please contact our customer service team within 7 days of receiving your order to initiate the return process. You can reach us at +923394005735 or email us at email@example.com. Our team will guide you through the return process and provide you with a return authorization number if applicable. Please ensure that the item is returned in its original packaging, along with any accessories or documentation included with the product.
2. Return Process:
To initiate a return for a defective product, please contact our customer service team. Once we receive the returned item and verify its defect, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.
3. Non-Returnable Items:
Please note that we do not accept returns for change of mind or non-defective products. We encourage customers to carefully review product details, specifications, and dimensions before making a purchase decision.
4. Shipping Costs:
We will cover the return shipping costs for defective products. However, if you choose to return a non-defective item, you will be responsible for the return shipping charges.
We currently do not offer exchanges for products. If you wish to exchange a defective item for the same product, please initiate a return as outlined above, and a refund will be issued upon receipt and verification of the defect. You may then place a new order for the desired item.
6. Contact Us:
If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team at +923394005735 or email us at firstname.lastname@example.org. We are here to help and ensure your satisfaction with your shopping experience at AlifYay.pk.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions.